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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Calling screen "issue"

SOLVED
One time poster
Message 21 of 28
543 Views
Message 21 of 28

Caller id display

When someone rings me phone instead of the person name showing up the phone icon just shows at the top of the screen like when u get a message?

 

Learner
Message 22 of 28
516 Views
Message 22 of 28

Re: Calling screen "issue"


@Marko_speedfreak wrote:

So I just solved the issue. I just cleared all data from the phone app and it just works again. 👌😁


I cant clear all Phone app data as it is all greyed out.
This doesnt fix my problem.
Apps & Settings / Phone App / Notifications / Incoming calls / Behaviour "Pop on Screen"

all greyed out and cant change or clear any data / settings at all.

Message 23 of 28
510 Views
Message 23 of 28

Re: Calling screen "issue"

You don't go to notifications, but data. And then just tap on clear all data. That worked for me. 🙂

One time poster
Message 24 of 28
445 Views
Message 24 of 28

Re: Calling screen "issue"

Had same problem with phone app not opening to receive calls and clearing data has solved this. Route I took was Settings>Apps & Notifications>Phone>Storage>Clear Data.

Learner
Message 25 of 28
370 Views
Message 25 of 28

Re: Calling screen "issue"

Man...i owe you big time.I have gone through a month with Sony. You sorted it out in a minute.Thanks a lot

One time poster
Message 26 of 28
355 Views
Message 26 of 28

Re: Calling screen "issue"

I've had this issue with the black screen this morning  it happened all of a sudden, read lots of other threads, this finally worked when I cleared the phone app data etc

Highlighted
Learner
Message 27 of 28
333 Views
Message 27 of 28

Re: Calling screen "issue"

I HAD THE SAME PROBLEM. TRIED EVERYTHING.. THANKS A LOT FOR YOUR HELP. CLEARING PHONE DATA SORTED EVERYTHING OUT....

One time poster
Message 28 of 28
188 Views
Message 28 of 28

Re: Calling screen "issue"

Thanks a lot Guys!!! It workedSlightly smiling Face