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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Call ended problem

Learner
Message 1 of 8
10,518 Views
Message 1 of 8

Call ended problem

Hi

When i call someone, the call is disconnected, SIM card and Wi-Fi restart!

The phone is an update.

SIM card has no problem (tested).

7 REPLIES 7
Genius
Message 2 of 8
10,508 Views
Message 2 of 8

Re: Call ended problem

@Reza71 that could be the network stack crashing. Can you please restart your phone in safe mode and checking if that behavior continues?

 

If you are 100% sure that your sim card is not at fault and/or the issue doesn't present itself while in safe mode you can try a software repair using Xperia Companion - This could help.

 

 


  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
Learner
Message 3 of 8
10,498 Views
Message 3 of 8

Re: Call ended problem

@YoGem

i tryed software repair, my phone is factory reset, but problem not solved.
BUT in SafeMode it's working great!

Message 4 of 8
10,496 Views
Message 4 of 8

Re: Call ended problem

then it's caused by one of the apps that you've installed, as safe mode disables those.
Learner
Message 5 of 8
10,494 Views
Message 5 of 8

Re: Call ended problem

I am not install any app yet.

it's just stock pre-installed apps like Google apps.

i just updated apps from play store.

Highlighted
Inhabitant
Message 6 of 8
10,479 Views
Message 6 of 8

Re: Call ended problem

Hmm a strange problem. Check if your phone isn't set to 4G only. To do this go into the phone app, type *#*#4636#*#*, go to phone information, and check if "Set preferred network type" is set to LTE/UMTS auto (PRL). If yes, try setting it to LTE/CDMA/UMTS auto (PRL). If no, set it as one of the things I've written above. 

One time poster
Message 7 of 8
9,781 Views
Message 7 of 8

Re: Call ended problem

Thank you! My phone has the same problem and when I thought "Oh no really I'm gonna have to take my phone to the service center😣",  I found your comment which is the best solution everrrrrr! 😊 Gotta log in to give u kudos 😎

One time poster
Message 8 of 8
2,945 Views
Message 8 of 8

Re: Call ended problem

I have the same problem and when I follow this procedure it works! Thanks!