Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
As @Jonas mentioned, the sound issues will be addressed in an upcoming software update.
At the time of writing, I receive new software on my device, can you tell me if you have received a new update and if the update fixed the issue?
I don't have any issue what you are facing. I don't even notice the loudspeaker issue until I found this post. Everything is going great withbmy phone. I am really happy with Sony.
January - last edited January
I updated my phone a few days ago but the problem still persists, one or two seconds after the audio starts and the sound goes down, please fix this issue, i just got my Xperia XZ Premium one month ago and those problems were not on android oreo
The sound on lower speaker is so low. When song or ringtone starts it sounds good for 1 or 2 sec then it goes low and then i cant hear almost nothing. Was working fine before but this is really bad right now.