account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xperia XA2 Volume Down button damaged

One time poster
Message 1 of 2
Message 1 of 2

Xperia XA2 Volume Down button damaged

Hi - I dropped my phone and it is damaged where the down volume button is - I can't get the phone out of safe mode because it constantly thinks I'm holding down the button.  Is there another way to force the phone out of safe mode?  I can't find my proof of purchase and a mobile repair centre cannot fix this issue.

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Xperia XA2 Volume Down button damaged

Hi @LSalmon, sorry to hear about this. Slightly frowning Face

If the volume down button is pressed down during the start-up, you will end up in safe mode, so in your case, you won't be able to get out of it, apart from having the volume down button fixed.

Regarding the proof of purchase, do you know which store you bought the device at? If you do, you can try to contact them and ask them if they can give provide you with a receipt of the purchase.

I hope that helps!

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.