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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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The software XA2 is not updated to Android 9.0. Why?

SOLVED
Enthusiast
Message 11 of 21
365 Views
Message 11 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

I should say I meant security updates for older phones in point 1, my xa2 is on security update 1st December 2018, 5 months ago have not had any update since then no pie or security 

Inhabitant
Message 12 of 21
340 Views
Message 12 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

Portugal not pie to 

Regular
Message 13 of 21
320 Views
Message 13 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

No, you're wrong. Upgrade to version 9 was available in early spring. I also downloaded it and worked on it for a while. But later I needed to restore the phone, after which the software returned to version 8. And my friend, who is also Sony XA2, continues to work on version Android 9.

Enthusiast
Message 14 of 21
313 Views
Message 14 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

I know you updated to pie(352)then tried to restore your phone it went back to oreo(123) I just cannot understand why it did not go back pie and why they have stopped the roll out of pie for the rest of the xa2 which are still waiting for it

Regular
Message 15 of 21
304 Views
Message 15 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

I was told that if I was doing a recovery via PC Suite, and at that time the new version was closed for updating, the phone was updated to the last one opened Oreo.

Enthusiast
Message 16 of 21
300 Views
Message 16 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

I know there is a new version of Sony companion mine was 2.4 its now 2.5.2.0 I don't know if yours is the same 

Regular
Message 17 of 21
292 Views
Message 17 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

Yes, I also have version 2.5.2.0. But the version of the application for communication with a computer does not affect the software version on the phone.

Enthusiast
Message 18 of 21
277 Views
Message 18 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

OK I just wondered as the companion version 2.4 came with the oreo 123 as it was a new version 2.5 I thought it may show 352 pie when you tried to use it hope you get it sorted out in near future 

Regular
Message 19 of 21
215 Views
Message 19 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

This is just incredible! Today we received a notification that new software is available! Hooray! Android 9 Pie now with me!

Learner
Message 20 of 21
206 Views
Message 20 of 21

Re: The software XA2 is not updated to Android 9.0. Why?

I'm in USA have model XA2 H3123 I haven't seen 9 maybe tomorrow morning