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2018-11-06 03:46 PM
When I play videos or songs, the loudspeaker plays for six or less seconds, then it mutes.
I don't find the fix anywhere.
I just bought the XA2.
2018-11-07 01:33 PM
Check the operating system software. The latest udate is 50.1.A.13.83 with September 1st 2018 security patch. To do this go to settings -> system -> software update -> system
2018-11-07 01:44 PM
Thank you for your suggestion. The version of the system is the same you mentioned. The problem continues.
I have noticed that the speaker turns off, as if it is protecting something, or the volume or the energy consumed.
For examole, some videos play and sound correctly; however, when I repeat the same video, it will play correctly until I raise the volume.
Other videos don't even have sound.
It happens in every app, Instagram, messages WhatsApp, Twitter, email, etc..
I hope this can bring more ideas to you.
2018-11-08 11:55 AM
Here are my suggestions for things to try:
The first suggestion I would have is to boot the phone in safe mode - does the audio still behave in the same way? If Safe mode fixes it, its being caused by a 3rd party app.
After that, try running the diagonostic tool on the phone: settings -> system -> about phone -> support and run the audio diagnostics in there.
The next thing to try after that is to factory reset the phone - perhaps something didnt install correctly?
After that - I can only suggest that it is a hardware issue and to return the phone. If you are within one month, normally you can exchange the phone for a brand new one for free (depending on where you bought it from and which country you are in).