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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
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Speaker turns of after 6 seconds

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Message 1 of 7
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Message 1 of 7

Speaker turns of after 6 seconds

When I play videos or songs, the loudspeaker plays for six or less seconds, then it mutes.

I don't find the fix anywhere. 

I just bought the XA2. 

 

Please help. 

6 REPLIES 6
Adept
Message 2 of 7
1,453 Views
Message 2 of 7

Re: Speaker turns of after 6 seconds

Ive not heard of this issue - is it all up to date with the software?

Message 3 of 7
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Message 3 of 7

Re: Speaker turns of after 6 seconds

The software supposed to be up to date. 

 

Message 4 of 7
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Message 4 of 7

Re: Speaker turns of after 6 seconds

Hi, 

WHat software should be checked? 

Adept
Message 5 of 7
1,421 Views
Message 5 of 7

Re: Speaker turns of after 6 seconds

Check the operating system software. The latest udate is 50.1.A.13.83 with September 1st 2018 security patch. To do this go to settings -> system -> software update -> system

Message 6 of 7
1,418 Views
Message 6 of 7

Re: Speaker turns of after 6 seconds

Thank you for your suggestion.  The version of the system is the same you mentioned.  The problem continues.

I have noticed that the speaker turns off, as if it is protecting something, or the volume or the energy consumed. 

 

For examole, some videos play and sound correctly; however, when I repeat the same video, it will play correctly until I raise the volume.

Other videos don't even have sound.

 

It happens in every app, Instagram, messages WhatsApp, Twitter, email, etc.. 

 

I hope this can bring more ideas to you.

Thanks 

Adept
Message 7 of 7
1,411 Views
Message 7 of 7

Re: Speaker turns of after 6 seconds

Hi There,

 

Here are my suggestions for things to try:

 

The first suggestion I would have is to boot the phone in safe mode - does the audio still behave in the same way? If Safe mode fixes it, its being caused by a 3rd party app. 

 

After that, try running the diagonostic tool on the phone: settings ->  system -> about phone -> support and run the audio diagnostics in there.

 

The next thing to try after that is to factory reset the phone - perhaps something didnt install correctly?

 

After that - I can only suggest that it is a hardware issue and to return the phone. If you are within one month, normally you can exchange the phone for a brand new one for free (depending on where you bought it from and which country you are in).