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Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Visitor
Message 21 of 23
588 Views
Message 21 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

I have today downloaded the new software update from Sony but after the scheduled restart, my screen is not working properly. The backlight is still visible and messages arrive but you do not notice anything on the screen. I've restarted the phone but that did not solve the problem. The support has not yet and i can not use the companion because my screen is locked.

Learner
Message 22 of 23
574 Views
Message 22 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.


@MockTurtle wrote:

Xperia Companion solved this problem. It took some time to find the way, so I'll leave an instruction (follow it at you own risk, I am an idiot). And, of course, you'll lose all your applications and data.

 

- charge your phone

- install Companion and connect your phone, so it will install drivers and stuff

- disconnect your phone

- run Recover tool from Companion

- check the option "My Device is not recognized, or SmartWatch something"

- choose device type "Xperia Phone"

- wait until Compation finish some preparations

- connect your device (yes, Companion instruction says otherwise, but I dont know how to turn off bricked phone)

- hold Power+VolUP, device will start reboot process

- after vibro signal hold VolDown

- you'll see green led light

- click Next and Companion will start recovery process

 

I had to do this twice (may be I have done something wrong on my first attempt)

 

Now I have software version 50.1.A.13.123 and android 8. Phone says, that he is up to date, I suppose, that this funny update was called back

 

P.S.  Sony! I needed this instruction 24 hours ago!


This helped me. After force restart xperia companion gave this option with recovery update (or whats it called cause I did it in my native language not english).
I got blue notification light after the green one that way I knew im on a good path.
Following the steps I managed to install the update from my pc after 3 tries,  most difficult problem was that I had to unlock my phone somehow without anything displaying on my screen luckily my fingerprint unlocked or atleast the phone was buzzing that way.

Highlighted
Rookie
Message 23 of 23
560 Views
Message 23 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

After instaling update, I couldn't unlock screen on my XA2. It's brand new mobile phones so I decided to start Companion Software repair. I did it twice (successfully) but when i press power buton my mobile phone start to turn on but can't pass three dots since it restart all the times....on and on. So, I can't turn it on. Any suggestions, please?

P.S. Excuse my bad English...