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Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Learner
Message 1 of 23
3,561 Views
Message 1 of 23

Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

After installing the latest update, the smartphone rebooted and black and white stripes appeared on the screen instead of the desktop. Rebooting didn't help. I can't restore the SOFTWARE using Xperia Companion because the smartphone can't be unlocked and the screen doesn't respond to touch.DSCF5736.JPG

22 REPLIES 22
k_7
Visitor
Message 2 of 23
3,555 Views
Message 2 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

такая же проблема...

same problem...

gt

 

One time poster
Message 3 of 23
3,517 Views
Message 3 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

такая же х....я что за п...................

same x .... what am i ...................

gt

Learner
Message 4 of 23
3,516 Views
Message 4 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Сочувствую, если найдёте решение - напишите пожалуйста.

I sympathize, if you find a solution - please write

gt

Rookie
Message 5 of 23
3,454 Views
Message 5 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Same problem

Reset with Xperia companion do not solve the issue

One time poster
Message 6 of 23
3,416 Views
Message 6 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

I have the same problem. Nothing helps to resurrect the device

One time poster
Message 7 of 23
3,349 Views
Message 7 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Тоже самое. Если кто нибудь решит отптшитесь

same. If somebody decides

gt

One time poster
Message 8 of 23
3,345 Views
Message 8 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Same story XA2 H4113 todays update around 950Mb. Boots after update, white screen for 3-5 mins, then black, screen itself acts like alive, i hear button clicks but screen is black.

 

Made full off (PWR+VOLdown) nothing helps

Tried to recover using sony companion software in recovery mode (when device can't be switched on) it downloads same update (...342 or something like that), on boot story repeats.

 

Emma software says im locked bootloader (tried to downgrade to oreo), i can't unlock bootloader since u must allow it from live phone....

 

Total stucked. Only chance they re-call back update in companion software so we can flash oreo with without service center/unlock bootloader etc.

 

I will not pass it to service, i better throw it in trash bin and flame XDA/4PDA/GSMARENA with tons of hate.

 

Please act quick Sony, or cancel biz if you your R&D can't test software prior launch. This is not allowed for brand name like you, only cheap china oems can afford such failfest with excuse of their low-cost products.

 

P.s. sorry im over hyped with anger Grinning Face

Highlighted
One time poster
Message 9 of 23
3,186 Views
Message 9 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Same problem ! I am from Astana, Kazakhstan.

Phone works only to answer incoming phone calls

Tried to use restore software using Xperia Companion but a problem occurred and closed an installation.

Service centr demands money for diagnostic.

k_7
Visitor
Message 10 of 23
3,107 Views
Message 10 of 23

Re: Sony Xperia XA2. After installing the latest update, the smartphone stopped working.

Восстановил в Xperia Companion и заработало))

Recovered in Xperia Companion and earned))

gt