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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Radio app

SOLVED
Apprentice
Message 1 of 4
249 Views
Message 1 of 4

Radio app

play sound through speakers doesn't work on android 9 pie update 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Sony Xperia Support
Message 4 of 4
198 Views
Message 4 of 4

Re: Radio app

Hi again, @Kazas_troll and thank you for reporting back to me! 

 

The fact that it works better in safe mode is an indication that the behaviour in question is caused by a downloaded app. The best thing to do in order to find the root cause to the behavior is to go through the list of recently downloaded/updated apps and clear data for them one by one.

 

Let me know if you have any further questions! 

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
245 Views
Message 2 of 4

Re: Radio app

Hi @Kazas_troll, let me see if I can help out here! 

 

Have you been able to test the app in safe mode to see if the loudspeaker function works better there? All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here

 

Another thing that you can try is to clear the data for the FM Radio app. This will reset all settings for the app which might do the trick. Find and tap Settings > Apps & notifications > Show all XX apps > FM Radio > Storage > Clear data > Tap "OK" > Restart the phone. 

 

Try these measures and let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 4
201 Views
Message 3 of 4

Re: Radio app

so, i tried it in safe mode and it worked but, clearing data didn't fix the issue in normal mode

Highlighted
Sony Xperia Support
Message 4 of 4
199 Views
Message 4 of 4

Re: Radio app

Hi again, @Kazas_troll and thank you for reporting back to me! 

 

The fact that it works better in safe mode is an indication that the behaviour in question is caused by a downloaded app. The best thing to do in order to find the root cause to the behavior is to go through the list of recently downloaded/updated apps and clear data for them one by one.

 

Let me know if you have any further questions! 

 

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.