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Proximity sensor issue during call

Adviser
Message 1 of 56
5,744 Views
Message 1 of 56

Proximity sensor issue during call

I'm the owner of XA2 more than week and I noticed one irritating bug - during a call, after approx. first 10-20 seconds my display "awakes" and I always press Speaker button by my cheek and my conversation hear all people around. I know that it's quite common issue for many XA2 owners. Are you going to fix this issue somehow?

Thx.

55 REPLIES 55
Message 2 of 56
5,710 Views
Message 2 of 56

Re: Proximity sensor issue during call

try to put ur phone on the right side with your ear... i mean not putting the center of the phone on the ear, more right like on the camera

Adviser
Message 3 of 56
5,699 Views
Message 3 of 56

Re: Proximity sensor issue during call

That's not the solution.This issue happens always at the same time - 10/15 sec after call started, redardless of how I hold my phone. More like soft bug.

 

As well I'm sure I don't have to think of how to hold my phone so properly. This is not my first phone and I've never faced with such issue before.

Rookie
Message 4 of 56
5,671 Views
Message 4 of 56

Re: Proximity sensor issue during call

unfortunately I have the same problem on XA2 

Message 5 of 56
5,660 Views
Message 5 of 56

Re: Proximity sensor issue during call


@Merlwrote:

That's not the solution.This issue happens always at the same time - 10/15 sec after call started, redardless of how I hold my phone. More like soft bug.

 

As well I'm sure I don't have to think of how to hold my phone so properly. This is not my first phone and I've never faced with such issue before.


i see it... have made a couple of calls for test my xa2 but work fine here, you guys have the last update? Screenshot_20180306-180815.png

 

the problem happen even when therer is no internet( could be an app? ) 

Adviser
Message 6 of 56
5,651 Views
Message 6 of 56

Re: Proximity sensor issue during call

Just got 50.1.A.4.102, the funniest thing is that I received it second time. First it was installed more than week ago. Anaway I think it's only security updates. Don't know wny Sony doesn't provide changelog.

 

My phone almost all time connected to internet.

Message 7 of 56
5,623 Views
Message 7 of 56

Re: Proximity sensor issue during call


@Merlwrote:

Just got 50.1.A.4.102, the funniest thing is that I received it second time. First it was installed more than week ago. Anaway I think it's only security updates. Don't know wny Sony doesn't provide changelog.

 

My phone almost all time connected to internet.


hmm weird! are u sure its the second time, because first therer was another update and now the last its the 102 Btw the update fix ur problem, u try a reset?

Adviser
Message 8 of 56
5,608 Views
Message 8 of 56

Re: Proximity sensor issue during call

I'm sure. On few forums I saw similar cases, even on this.

One time poster
Message 9 of 56
5,519 Views
Message 9 of 56

Re: Proximity sensor issue during call

Same issue... Is it hardware problem or software?

Adviser
Message 10 of 56
5,503 Views
Message 10 of 56

Re: Proximity sensor issue during call

During almost every call I either mute microphone or switch on loud speaker, annoying unbelievably. Sony fix sensor!!!