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Proximity sensor issue during call

One time poster
Message 51 of 60
1,394 Views
Message 51 of 60

Re: Proximity sensor issue during call

I have the same problem on XA.

One time poster
Message 52 of 60
1,281 Views
Message 52 of 60

Re: Proximity sensor issue during call

I have a brand new XA2 and facing the same issue. As this was flagged several months ago, looks like there isn't a resolution. So I have a cell phone that is good at everything but its main function: making calls!

One time poster
Message 53 of 60
1,107 Views
Message 53 of 60

Re: Proximity sensor issue during call

I also have same problem! This is my first and last phone from Sony!!! 

One time poster
Message 54 of 60
882 Views
Message 54 of 60

Re: Proximity sensor issue during call

Sadly. my XA2 suffers the same problem. The sensor has a range of about 2 cm. The short range is made much worse by the end plates protruding the surface of the body. This makes pressing the phone against the ear uncomfortable, especially during longer calls, and thus one tends to keep it further away. Two poor design choices by Sony.

 

I wonder if there are any work-arounds. For example, a 3rd party phone app that doesn't have on-screen buttons, or only in the bottom area ?

 

Also, many claim that this is simply a software problem. In this case, switching to LineageOS may help. Does anyone have experience with that on the XA2 ? And if yes, did it solve the proximity sensor problem ? (I used LineageOS on a Moto G5. It worked quite well for over a year, but then started acting weird, basically rendering the phone useless, with no practical recovery path. Battery consumption was very high.)

One time poster
Message 55 of 60
581 Views
Message 55 of 60

Re: Proximity sensor issue during call

Same here never xperia again... Too long without a fix

Highlighted
Learner
Message 56 of 60
327 Views
Message 56 of 60

Re: Proximity sensor issue during call

Had the same issue on my XA1, and on my new XA2 too.

 

But, as a fix.. Pressing the lock button in a call will lock the screen and the sensor will not activate. Not ideal but helps for long calls. Just make sure the option "Power button ends call" in accessibility is switched off.

One time poster
Message 57 of 60
67 Views
Message 57 of 60

Re: Proximity sensor issue during call

Regarding Lineage as a potential fix:

 

Nope.

 

I have been using Lineage on my XA2 while my wife uses stock. Both have severe proximity sensor problems.  I don't think Sony will ever address this problem. Really disgraceful. There are $50 phones do the basics better than this fancy turdlet.

Inhabitant
Message 58 of 60
59 Views
Message 58 of 60

Re: Proximity sensor issue during call

Same issue here. I have already contacted sony and no real feedback, only the usual answers based on "use safe mode - reinstall - use companion". The answer is not dependent on the issue. The FM app has never be fixed but the answers are the same. Yet, this is a really serious issue; I lost a lot of important phone calls because of it and my relatives and friends are starting to ask me to change my phone. I had an xperia m2, an xperia m5, an xperia X. All of them where plenty of issues (in particular the m series) but I tryed to resist on sony since I like some features, as for instance the battery of this xa2. But not being able to make a phone call changes the game and makes this phone the last sony phone I am going to buy.

Inhabitant
Message 59 of 60
40 Views
Message 59 of 60

Re: Proximity sensor issue during call

If you really can't solve the problem, at least change the position of the mic mute in the phone call interface. Just had another mic mute during a call and this is the conversation just after the issue with my interlocutor: "Change that f... phone! And don't buy a sony, because they don't work".

Inhabitant
Message 60 of 60
16 Views
Message 60 of 60

Re: Proximity sensor issue during call

Just a workaround (not a solution): I installed a different dialer from the store (in my case Dialer Ios13 style, the first reasonable one I found). The proximity sensor keeps to fail, and I still activate unwanted functions during calls, but probably due to a different position of the mute button I have been able to avoid the mute problem.

Not really a great solution but at list the phone can be used for calls.