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New XA2 doesn't charge, except when forced

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Message 1 of 5
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Message 1 of 5

New XA2 doesn't charge, except when forced

Hi there

My new XA2 doesn't seem to charge. If it does, it only goes to 25-50% but not more. I figuered out on the "doesn't seem to charge" page that a 2-minute restart resolves this issue but it isn't a durable solution. After all the phone is new...

Is there any way to resolve this issue?

 

- New XA2

- All up to dat

- Using the right charger

- Plugged in overnight, charges not at all, drains or sometimes goes to values between 25-50%

- Charges nominally after 2-minute shut down procedure

-  However, the 6 second restart does not solve the problem

- Battery saver was on and off some nights, same result

- For example right now it's plugged in, I started writing at 44%, now it's 43% and draining

 

The screenshot shows 100% (plugged in at work using 2-minute restart) and ovrr night a very slight charge of a few percent from 23 to 27% and then after waking up I did another 2-minute restart and it vharged tto 45% until I had to leave for work:

Screenshot_20181205-063203.png

 

 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Message 4 of 5
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Message 4 of 5

Re: New XA2 doesn't charge, except when forced

Apparently it isn't the battery. The store doesn't know either. I'll get my money back now and am deciding if I'll try another XA2 or switch to Samsung. Thing is, I bought the XA2 because the XA1 had charging problems after a year, only to buy a lemon XA2 that has charging problems as well. Thanks for the answer though!

4 REPLIES
Message 2 of 5
103 Views
Message 2 of 5

Re: New XA2 doesn't charge, except when forced

I tried a factory reset now (via settings -> reset) and it didn't work either. The software repair via Xperia Companion is not working because the computer doesn't recognize the phone when the USB is connected (with low volume **bleep** pressed when plugging in).

Any help is appreciated! But as I said, this is a new phone... I bought it because my XA1 had problems charging after a year. Liking Sony I bought the XA2, but have now again charging problems... :-(

Commissioner
Message 3 of 5
100 Views
Message 3 of 5

Re: New XA2 doesn't charge, except when forced

Looking like it's a faulty battery, can you perhaps have it replaced with it just being new? 

Message 4 of 5
68 Views
Message 4 of 5

Re: New XA2 doesn't charge, except when forced

Apparently it isn't the battery. The store doesn't know either. I'll get my money back now and am deciding if I'll try another XA2 or switch to Samsung. Thing is, I bought the XA2 because the XA1 had charging problems after a year, only to buy a lemon XA2 that has charging problems as well. Thanks for the answer though!

Commissioner
Message 5 of 5
64 Views
Message 5 of 5

Re: New XA2 doesn't charge, except when forced


@ArcticChiller wrote:

Apparently it isn't the battery. The store doesn't know either. I'll get my money back now and am deciding if I'll try another XA2 or switch to Samsung. Thing is, I bought the XA2 because the XA1 had charging problems after a year, only to buy a lemon XA2 that has charging problems as well. Thanks for the answer though!


I saw an advertisement for the Huawei phone and I'm thinking I may go for that brand next time.