account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

My XA2 won't turn back on.

Rookie
Message 1 of 18
3,534 Views
Message 1 of 18

My XA2 won't turn back on.

I woke up this morning to my phone not responding to the unlock button or my finger print, the charging LED was still lit at this point.
 
I then tried holding in the power button and volume up button to try and reboot it, I then felt a slight vibration from the handset and the charging LED went out.
 
I've been trying all the things on the internet to turn it back on but nothing seems to be working. 
 
Could someone possibly be able to help me out with turning my phone back on?
17 REPLIES 17
Pioneer
Message 2 of 18
3,523 Views
Message 2 of 18

Re: My XA2 won't turn back on.

@jmcgill1988

 

Have you tried what's here? https://support.sonymobile.com/global-en/xperiaxa2/faq/i-cannot-power-on-my-device/

Try the 3 vibrations procedure or the 2 minutes one (also remove the sd card, if any). 

Rookie
Message 3 of 18
3,521 Views
Message 3 of 18

Re: My XA2 won't turn back on.

I've tried reoving the SD card but i cant get my fingers into it to remove it.

Rookie
Message 4 of 18
3,513 Views
Message 4 of 18

Re: My XA2 won't turn back on.

@roadrunner76

 

whats the three vibration procedure?

 

Ive tried the 2minute one a few times and nothing at all, it's as if the phone is completely dead and the battery isn't working.

Adept
Message 5 of 18
3,509 Views
Message 5 of 18

Re: My XA2 won't turn back on.

It might be in a frozen state? Try doing a soft reset - holding the power button and (i think) volume down button for 10-15 seconds.... if not it is the volume up button instead!

Rookie
Message 6 of 18
3,505 Views
Message 6 of 18

Re: My XA2 won't turn back on.

@annoimush

 

I've tried both the volume down button and volume up button and still no joys. I phoned up Sony direct and they told me to download the Xperia Companion. Due to being at work i cant do this yet so i need to do this when i get home later.

 

Any other hints and tips would be greatly appreciated.

Adept
Message 7 of 18
3,497 Views
Message 7 of 18

Re: My XA2 won't turn back on.

They are telling you to factory reset your phone essentially. 

 

The only other thing I can think of is that you said about removing the SD card (or not being able to)... but removing the SIM card normally triggers a reboot.. although you will need a needle/pin.

 

I am still assuming that the phone is actually on but has locked up. If possible, try doing everything whilst connected to a charger... if the phone is in this state they typically drain their battery very fast, so is worth removing that factor!

Rookie
Message 8 of 18
3,494 Views
Message 8 of 18

Re: My XA2 won't turn back on.

@annoimush

 

no the phone is off, it won't turn on and when i plug in the charger the LED that lights up won't light up.

Adept
Message 9 of 18
3,486 Views
Message 9 of 18

Re: My XA2 won't turn back on.

Ah....

 

Thats a bit more dead than I thought it was. 

 

In that case, if nothing happens when you plug the device into any computer (even without the sony software) - then im concerned that there has been a hardware failure/issue/something got fried.

 

If a computer can detect your phone it should be ok after a factory reset. 

Rookie
Message 10 of 18
3,482 Views
Message 10 of 18

Re: My XA2 won't turn back on.

@annoimush

 

yeah i sort of thought that, i've been in contact with Sony themselves and not much help and only suggested everything everyone has said or ive found on the internet.

 

so i've ordered to send the phone but to them to get repaired after only 4 months, that really shouldn't be happening especially when the phones not even 6months old.

 

seriously gutted and considering changing my phone already.