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Mobile connection no longer works

One time poster
Message 1 of 2
Message 1 of 2

Mobile connection no longer works

Wifi still does but can't keep any type of mobile connection going. It might start working for a minute or two but stops. Rebooting, resetting, restoring to factory default doesn't help.


If I take the sim card out and put it in an old phone it works so I know it's not my service provider.

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Mobile connection no longer works

Hi @troutiefish, sorry to hear about this. Slightly frowning Face

Do you have the possible to try with a different SIM card in your device? If you can borrow a SIM card from a friend, colleague or family member, that would be great!

If you haven't tried to download the internet settings again in your device, try doing so and see if that helps! You can find the option to do that in Settings > Network and Internet > Internet settings > Accept. Wait for them to be installed and then restart your device.

Let me know if that helps!

Official Sony Xperia Support Staff

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