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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Known Issues so far

Commissioner
Message 81 of 133
871 Views
Message 81 of 133

Re: Known Issues so far


@freelmdwrote:

5.] wifi randomly disconnects

 

this problem still persists after the firmware upgrade [50.1 .A.5.59]


Can't say I've had that problem. 

Message 82 of 133
843 Views
Message 82 of 133

Re: Known Issues so far

Wherer u buy the phone, u try whith another carrier if the option appear?

Commissioner
Message 83 of 133
801 Views
Message 83 of 133

Question about repair

Hello, will repair service delete my data if they just need to replace the screen?

Commissioner
Message 84 of 133
753 Views
Message 84 of 133

Re: [Update info] 50.1 .A.5.59

I can confirm that BL unlock does not change the camera at all..

(Bottom picture is before the unlock)Screenshot_20180515-222059.png

 

 

 

Apprentice
Message 85 of 133
736 Views
Message 85 of 133

Re: Known Issues so far

Camera is important for me and I have missed so many good moments because when I open the Camera and press shoot button, camera app show some error and closes the camera. And this happens seriously waaaay too often.

 

Sony, seriously, fix this.

 

I have to use Open Camera app to make sure i wont miss my moments. It just works always. It is also better for naming files. There wont be files with the same name.

Inhabitant
Message 86 of 133
727 Views
Message 86 of 133

Re: Known Issues so far

Too many issues for me. Going back to my XA1, which doesn't seem much slower after using the XA2 for a couple weeks. At least you can transfer apps to the SD card on the XA1, and it has the same camera. Good luck! I have a feeling this is my last Sony - too many weird bugs.

Apprentice
Message 87 of 133
572 Views
Message 87 of 133

Re: Known Issues so far

Screenshot_20180517-092054.pngCamera error

 I get these camera errors too often... Why can't you fix software since opencamera app works like charm.. 

 

Commissioner
Message 88 of 133
564 Views
Message 88 of 133

Re: Known Issues so far

They should also hurry up with the updates, when i went into the security settings today the security version status was orange, ao sony please, faster updates, and maybe those scenes 

One time poster
Message 89 of 133
509 Views
Message 89 of 133

Re: [Update info] 50.1 .A.5.59

My phone is shutting off a couple of times per day and i can't turn it on just when I plug in the charger. Battery levels are fine.

Commissioner
Message 90 of 133
500 Views
Message 90 of 133

Re: [Update info] 50.1 .A.5.59

Probaly a defective battery 🤷