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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Known Issues so far

Commissioner
Message 121 of 133
855 Views
Message 121 of 133

Re: [Update info] 50.1 .A.5.59


@vim_usr wrote:

I just now got the latest update for my unlocked XA2.


Glad to hear it. 👍

Apprentice
Message 122 of 133
833 Views
Message 122 of 133

Re: [Update info] 50.1 .A.5.59

I got it too. H3113 here. No ideea if it fixed something or just the security updates.

Commissioner
Message 123 of 133
830 Views
Message 123 of 133

Re: [Update info] 50.1 .A.5.59

Can anyone who has the XA2 H3113 whether you use the pre installed messages app or not if you could tell me if you have the delivery report option under the advanced setting? 

 

Inhabitant
Message 124 of 133
825 Views
Message 124 of 133

Re: [Update info] 50.1 .A.5.59

Yes cob, I have that option. U. K.. Tesco mobile. 

Commissioner
Message 125 of 133
815 Views
Message 125 of 133

Re: [Update info] 50.1 .A.5.59


@Niko69 wrote:

Yes cob, I have that option. U. K.. Tesco mobile. 


Can you confirm which phone you have? 

Commissioner
Message 126 of 133
814 Views
Message 126 of 133

Re: [Update info] 50.1 .A.5.59

Are there any virgin mobile users here who have the XA2 H3113 phone? 

Inhabitant
Message 127 of 133
807 Views
Message 127 of 133

Re: [Update info] 50.1 .A.5.59

Same phone, tesco mobile. 

Apprentice
Message 128 of 133
780 Views
Message 128 of 133

Re: [Update info] 50.1 .A.5.59

I have it on mine. Using default messages app from Google. Screenshot_20180627-183802.png

Highlighted
Commissioner
Message 129 of 133
776 Views
Message 129 of 133

Re: [Update info] 50.1 .A.5.59


@davidhozic wrote:

he should reinstall the apo because its google's


You can't reinstall the app, all you can do is uninstall the updates then update it again, this is due to it being pre installed when phone was purchased. 

 

Tried it anyway and still the Get SMS delivery reports doesn't appear in the apps advanced settings. 

Learner
Message 130 of 133
460 Views
Message 130 of 133

Re: [Update info] 50.1 .A.5.59

I have same issue with camera on Xa2 ultra not working. One week old when it started and rairly will the camera work. I have reset phone three times now and have used phone about six weeks. No ryme or reason when it will work, but when it does actually start if I select any options it errors out. Most often I just get this Error when I start camera:

Error

Cannot start camera. 

Restart camera or device