account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Frozen screen

SOLVED
Rookie
Message 1 of 4
2,678 Views
Message 1 of 4

Frozen screen

I charged my phone last night (Xperia XA2).  I switched it on this morning and went onto facebook.  Now the screen is frozen and I can't switch it off or do anything else.  Any advice gratefully received!

1 ACCEPTED SOLUTION

Accepted Solutions
Pioneer
Message 2 of 4
2,804 Views
Message 2 of 4

Re: Frozen screen

@Lorricle

 

Volume up and power button pressed together until phone vibrates should turn it off. 

3 REPLIES 3
Pioneer
Message 2 of 4
2,805 Views
Message 2 of 4

Re: Frozen screen

@Lorricle

 

Volume up and power button pressed together until phone vibrates should turn it off. 

Rookie
Message 3 of 4
2,673 Views
Message 3 of 4

Re: Frozen screen

Thanks so much. That worked. 

Highlighted
Apprentice
Message 4 of 4
2,262 Views
Message 4 of 4

Re: Frozen screen

Thank you for the help, I was in panic mode for a while.πŸ₯‚πŸ˜‚