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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Frozen screen

SOLVED
Rookie
Message 1 of 4
2,421 Views
Message 1 of 4

Frozen screen

I charged my phone last night (Xperia XA2).  I switched it on this morning and went onto facebook.  Now the screen is frozen and I can't switch it off or do anything else.  Any advice gratefully received!

1 ACCEPTED SOLUTION

Accepted Solutions
Pioneer
Message 2 of 4
2,547 Views
Message 2 of 4

Re: Frozen screen

@Lorricle

 

Volume up and power button pressed together until phone vibrates should turn it off. 

3 REPLIES 3
Pioneer
Message 2 of 4
2,548 Views
Message 2 of 4

Re: Frozen screen

@Lorricle

 

Volume up and power button pressed together until phone vibrates should turn it off. 

Rookie
Message 3 of 4
2,416 Views
Message 3 of 4

Re: Frozen screen

Thanks so much. That worked. 

Highlighted
Apprentice
Message 4 of 4
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Message 4 of 4

Re: Frozen screen

Thank you for the help, I was in panic mode for a while.πŸ₯‚πŸ˜‚