account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Frozen screen

SOLVED
Rookie
Message 1 of 4
1,297 Views
Message 1 of 4

Frozen screen

I charged my phone last night (Xperia XA2).  I switched it on this morning and went onto facebook.  Now the screen is frozen and I can't switch it off or do anything else.  Any advice gratefully received!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Pioneer
Message 2 of 4
1,423 Views
Message 2 of 4

Re: Frozen screen

@Lorricle

 

Volume up and power button pressed together until phone vibrates should turn it off. 

3 REPLIES 3
Highlighted
Pioneer
Message 2 of 4
1,424 Views
Message 2 of 4

Re: Frozen screen

@Lorricle

 

Volume up and power button pressed together until phone vibrates should turn it off. 

Rookie
Message 3 of 4
1,292 Views
Message 3 of 4

Re: Frozen screen

Thanks so much. That worked. 

Apprentice
Message 4 of 4
881 Views
Message 4 of 4

Re: Frozen screen

Thank you for the help, I was in panic mode for a while.🥂😂