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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Finger print sensor XA2 not working

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Learner
Message 11 of 14
483 Views
Message 11 of 14

Re: Finger print sensor XA2 not working

Same exact problem, is there a solution? 

One time poster
Message 12 of 14
320 Views
Message 12 of 14

Re: Finger print sensor XA2 not working

Sake problem! And I've been using the Phone only for one day!

One time poster
Message 13 of 14
239 Views
Message 13 of 14

Re: Finger print sensor XA2 not working

I just bought an XA2 Ultra like 2 weeks ago and set up the fingerprint unlock and everyhing was OK but last night the phone fell off my pocket while I was sitting down (not even a 2 feet fall) and sudenly the fingerprint sensor started failing on me. I erased the configured fingerprints and tried to make a new one but it didnt even let me because it throws me a message that there was an error trying to detect the fingerprint.

 

Is this fingerprint sensor that bad quality? Now I cant find any replacement on the web and I really dont know what to do. If anyone finds a replacement please share the link!

EDIT: I found a replacement on eBay! 

https://www.ebay.com/itm/Fingerprint-Sensor-Flex-Cable-for-Sony-Xperia-XA2-Ultra-H3213-H3223-H4213-H...

 

If I buy this I will be updating this post in order to share my conclusions Winking Face

One time poster
Message 14 of 14
59 Views
Message 14 of 14

Re: Finger print sensor XA2 not working

The same Happens to my Sony xperia xa2 ultra. And so far Sony never responded to to any of our inquiries!! This will be the last time I will purchased Sony phone  Will stick with Google phone.