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Bootloop problem

One time poster
Message 1 of 5
1,340 Views
Message 1 of 5

Bootloop problem

 One day while i qas jut watching yt vids my phone xperia sa2 suddenly shutted down 

 

then when i tried to open it it opens the sony logo then when that color changing cperia logo comes after 5-10 seconds it stops then it repeats again

 

i there any another way to fix this without pc?

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
1,320 Views
Message 2 of 5

Re: Bootloop problem

Hi @Sgiecel, sorry to hear about this. Slightly frowning Face

You can try and remove the SIM and/or SD card(s) from your device and see if it starts up correctly when these cards aren't mounted. If it still doesn't work, you will need to perform a software repair using Xperia Companion or get in touch with your Local support team so they can arrange a repair for you.

In most cases this is related to the software in the device, so if you can borrow a computer or use a friends computer, that would be the best.

Let me know how it went!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 5
1,288 Views
Message 3 of 5

Re: Bootloop problem

phone won't start up, repeats bootup

Visitor
Message 4 of 5
1,287 Views
Message 4 of 5

Re: Bootloop problem

phone only working without sim card for now

Sony Xperia Support
Message 5 of 5
1,257 Views
Message 5 of 5

Re: Bootloop problem

Hi @JaQue91, sorry to hear about this. Slightly frowning Face

Do I understand correctly that when you removed the SIM card from the device, it works fine and you don't have notice any unexpected behaviour when powering it on? If that is correct, try replacing your SIM card with a new one, or if you can borrow one from a friend, colleague or family member. Just so we can see if the SIM card is the culprit or not.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.