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xperia xa2 ultra update fail

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Message 1 of 1

xperia xa2 ultra update fail

I locked myself out of my phone; so I have been trying to do a factory reset using the xperia companion app. After I connected my phone and started the process, the update failed.

UE_1801 / Windows 10 Home 64 bit / Win32 / US /....Please tell me how I can reset my phone. thanks