account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

xperia xa2 ultra update fail

One time poster
Message 1 of 1
642 Views
Message 1 of 1

xperia xa2 ultra update fail

I locked myself out of my phone; so I have been trying to do a factory reset using the xperia companion app. After I connected my phone and started the process, the update failed.

UEUpdateFailed
UE_1801
2.4.3.0 / Windows 10 Home 64 bit / Win32 / US /....Please tell me how I can reset my phone. thanks