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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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camera app is not working. Flash also.

Apprentice
Message 1 of 13
1,715 Views
Message 1 of 13

camera app is not working. Flash also.

I already tried to reset the system... I tried to reset the cache and force the app stop. I restarted the smartphone  several times. I put it in safe mode. I have updated the firmware version, but nothing works. PLEASE,I need a lot of help.

12 REPLIES 12
Moderator
Message 2 of 13
1,712 Views
Message 2 of 13

Re: camera app is not working. Flash also.

@Xa2u

Do you get any error messages?



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Apprentice
Message 3 of 13
1,687 Views
Message 3 of 13

Re: camera app is not working. Flash also.

I recently bought the ultra xa2. I love the phone, but from the last friday the rear camera  and the flashlight app doesn't work. When I open the camera you can see black screen. After a few seconds, an error message appears saying "I can not start the camera".  I've tried every fix, reset the phone, clear the cache, repair with xperia companion and do the same thing. So for now I downloaded a different camera application and it  doesn't works. Please, help me. 

One time poster
Message 4 of 13
1,673 Views
Message 4 of 13

Re: camera app is not working. Flash also.

А камера работает в безопасном режиме? 

Does the camera work in safe mode?

gt

Apprentice
Message 5 of 13
1,652 Views
Message 5 of 13

Re: camera app is not working. Flash also.

No. It's doesn't work. 

One time poster
Message 6 of 13
1,517 Views
Message 6 of 13

Re: camera app is not working. Flash also.

Mine is doing the same. It's driving me crazy! 

One time poster
Message 7 of 13
1,343 Views
Message 7 of 13

Re: camera app is not working. Flash also.

I Just bought my xa2 ultra and I have the same issue with camera...  Does somebody could fix it?

 

Emperor
Message 8 of 13
1,322 Views
Message 8 of 13

Re: camera app is not working. Flash also.

@AdrianCabrera 

 

Could you elaborate on the issue? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 9 of 13
1,294 Views
Message 9 of 13

Re: camera app is not working. Flash also.

When I try to take a picture with the rear camera, an error message appears and the app doesn't begin. 

One time poster
Message 10 of 13
1,272 Views
Message 10 of 13

Re: camera app is not working. Flash also.

Try remove update of Google Photos.