account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xa2 ultra screen goes out

One time poster
Message 1 of 2
Message 1 of 2

Xa2 ultra screen goes out

Не работает экран, все остальное работает. Заменили модуль ничего не поменялось. 

The screen does not work, everything else works. Replaced the module, nothing has changed.


Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Xa2 ultra screen goes out

Hi @Mary31, sorry to hear about this. Slightly frowning Face

Your question has been translated to English as this is an International forum.

Do I understand correctly that you can't see anything in the display, even after replacing it? If that is correct, please get in touch with your Local support team so they can arrange a repair for you as the device will need to be examined at an authorized service centre.

Let me know if that helps! Slightly smiling Face

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.