account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

XA2ULTRA *Almost* No Audio Output

Message 1 of 2
Message 1 of 2

XA2ULTRA *Almost* No Audio Output

My device stopped playing sound. if i go into settings and change the volume it will play the ring tone and alarm sounds only when changing the volume, but if i try to play any videos, or apps or youtube or anything with sound... there is no sound. I have the volume all the way up and its not on silent mode.

Message 2 of 2
Message 2 of 2

Re: XA2ULTRA *Almost* No Audio Output



Boot in >>> safe mode and test the phone with the preloaded music app

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)