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XA2 ULTRA new update

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Message 1 of 5
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Message 1 of 5

XA2 ULTRA new update

After the new update , when the my phone is locked and I want to unlock it, I swipe up and instead to put the password goes through another screen with 2 icons (phone and camera) and level of the battery and after that goes to the normal lock screen.

How do I get rid of this??????!! Thanks! 

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
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Message 2 of 5

Re: XA2 ULTRA new update

Hi @Cristianu, welcome to our forum!

That sounds very strange and Android Pie has not changed the behaviour for the lock screen at all, so it could very well be an application that has added some kind of extra lock screen on your device.

If you restart your device in safe mode, do you still get this extra lock screen? In safe mode all downloaded application will be temporarily disabled and we can easily see if this is caused by one of them! Slightly smiling Face

Let me know how it goes!


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 5
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Message 3 of 5

Re: XA2 ULTRA new update

Hey, 

 

I'm in safe mode now. And I don't have that extra screen lock anymore. But I got this extra screen after the new software update. So, I didn't install anything to get that screen lock, came after software update.

 

Thanks! 

Rookie
Message 4 of 5
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Message 4 of 5

Re: XA2 ULTRA new update

Screenshot_20190524-103848.pngThis is it!

 

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Sony Xperia Support
Message 5 of 5
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Message 5 of 5

Re: XA2 ULTRA new update

Hi again @Cristianu!

That means that the extra lock screen is coming from a downloaded application as we do not include anything that will add an extra lock screen either as default or via an update and the icons on this lock screen does not like the default icons for camera/phone.

It may have been an update to one of your downloaded application at the same time as you installed the new update, so please have a look in your app menu and see if there is anything that looks suspicious. The most common apps that will do this is applications such as, flash lights, battery/performance improving applications and so forth.

You can also take a look in the Google Play store to see your latest updated application if you tap the three lines in the top right corner > My apps & games > Installed > tap the three lines that looks like steps > "Last updated".

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.