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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Turn off the phone by itself

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One time poster
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Message 1 of 2

Turn off the phone by itself

Телефон выключаеться просто не зависимо то ситуации, во время разговора, если просто лежит. Не знаю что делать, подскажите пожалуйста. 

The phone turns off simply regardless of the situation, during a conversation, if it just lies. I don’t know what to do, please tell me. - GT

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Sony Xperia Support
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Message 2 of 2

Re: Turn off the phone by itself

Hi @Begemod, let me see if I can help out here.

 

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

 

Has this behaviour just started to appear or has it been going on for a long time? Also, have you been able to relate the behaviour to a specific use or does the phone turn of randomly?

 

The first thing that i would suggest is to reboot your phone in safe mode to see if the phone turns off there as well. Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated, that way you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here

 

If the phone still turns off while in safe mode, I would suggest that you do is to try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first. 

 

Try this and let me know how it goes! 


Official Sony Xperia Support Staff


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