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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sound

Apprentice
Message 1 of 10
385 Views
Message 1 of 10

Sound

Good day..  I'm having trouble with the sound output. After removing the headset,no sound can be heard from the speakers. I already restarted and tried the settings, but nothing is working. Please help. Thanks

9 REPLIES 9
Emperor
Message 2 of 10
383 Views
Message 2 of 10

Re: Sound

@Jhihan 

 

I'm sorry to hear that, could you test the speakers?

 


Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 10
381 Views
Message 3 of 10

Re: Sound

Thanks for the reply. I tried that. And it says SOUND CHECK FAILED

Emperor
Message 4 of 10
379 Views
Message 4 of 10

Re: Sound

@Jhihan 

 

in that case, backup and repair your phone with XC

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 10
375 Views
Message 5 of 10

Re: Sound

I'll have to do it later... Thanks

Emperor
Message 6 of 10
373 Views
Message 6 of 10

Re: Sound

keep us updated




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 7 of 10
351 Views
Message 7 of 10

Re: Sound

I complained about this issue on a previous post though i was able to fix it temporarily with a restart.  This seems to be an issue with this phone.  

Apprentice
Message 8 of 10
347 Views
Message 8 of 10

Re: Sound

Hi..sad to say the XC route did'nt work...Thanks for the help, is there anything else short of buying a new phone I could do? 

Emperor
Message 9 of 10
339 Views
Message 9 of 10

Re: Sound

@Jhihan 

 

I'm sorry to hear that, you will have to contact your Local Support to get it inspected/repaired

 

https://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 10 of 10
335 Views
Message 10 of 10

Re: Sound

Can't. Too far away. I don't think they have a shop where I'm at.

 

Thanks everyone for helping.