account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Sound

Apprentice
Message 1 of 10
369 Views
Message 1 of 10

Sound

Good day..  I'm having trouble with the sound output. After removing the headset,no sound can be heard from the speakers. I already restarted and tried the settings, but nothing is working. Please help. Thanks

9 REPLIES 9
Emperor
Message 2 of 10
367 Views
Message 2 of 10

Re: Sound

@Jhihan 

 

I'm sorry to hear that, could you test the speakers?

 


Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 10
365 Views
Message 3 of 10

Re: Sound

Thanks for the reply. I tried that. And it says SOUND CHECK FAILED

Emperor
Message 4 of 10
363 Views
Message 4 of 10

Re: Sound

@Jhihan 

 

in that case, backup and repair your phone with XC

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 10
359 Views
Message 5 of 10

Re: Sound

I'll have to do it later... Thanks

Emperor
Message 6 of 10
357 Views
Message 6 of 10

Re: Sound

keep us updated




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Learner
Message 7 of 10
335 Views
Message 7 of 10

Re: Sound

I complained about this issue on a previous post though i was able to fix it temporarily with a restart.  This seems to be an issue with this phone.  

Apprentice
Message 8 of 10
331 Views
Message 8 of 10

Re: Sound

Hi..sad to say the XC route did'nt work...Thanks for the help, is there anything else short of buying a new phone I could do? 

Emperor
Message 9 of 10
323 Views
Message 9 of 10

Re: Sound

@Jhihan 

 

I'm sorry to hear that, you will have to contact your Local Support to get it inspected/repaired

 

https://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 10 of 10
319 Views
Message 10 of 10

Re: Sound

Can't. Too far away. I don't think they have a shop where I'm at.

 

Thanks everyone for helping.