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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Rear camera

SOLVED
Rookie
Message 1 of 4
817 Views
Message 1 of 4

Rear camera

Does anyone know why my rear camera is not working?

The front one is working fine. 

Need some help please? 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Sony Xperia Support
Message 2 of 4
812 Views
Message 2 of 4

Re: Rear camera

Hi @Marce01, I am sorry to hear about this.

 

Do you receive any kind of error message from the camera app while trying to use the main camera or is the display just black?

 

Firstly i would suggest that you try clearing data for the camera app in order to reset all settings for the camera app. In order to do this, find and tap Settings > Apps and notifications > App-info/Show all XX apps > Camera > Storage > Clear data > Tap "OK" > Restart the phone. Your previously taken photos will not be affected by this measure.

 

Another good idea is to try to reboot your phone in safe mode and see if the main camera works while in safe mode. All apps downloaded from play store is temporarily disabled while in safe mode and by doing this you can see whether this is caused by a downloaded app. For more information on safe mode and how to use it, click here.

 

If none of these measures manages to improve the functionality of the main camera I suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first in order to prevent data loss.

 

Try these measures and let me know how it goes! Slightly smiling Face 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

3 REPLIES 3
Highlighted
Sony Xperia Support
Message 2 of 4
813 Views
Message 2 of 4

Re: Rear camera

Hi @Marce01, I am sorry to hear about this.

 

Do you receive any kind of error message from the camera app while trying to use the main camera or is the display just black?

 

Firstly i would suggest that you try clearing data for the camera app in order to reset all settings for the camera app. In order to do this, find and tap Settings > Apps and notifications > App-info/Show all XX apps > Camera > Storage > Clear data > Tap "OK" > Restart the phone. Your previously taken photos will not be affected by this measure.

 

Another good idea is to try to reboot your phone in safe mode and see if the main camera works while in safe mode. All apps downloaded from play store is temporarily disabled while in safe mode and by doing this you can see whether this is caused by a downloaded app. For more information on safe mode and how to use it, click here.

 

If none of these measures manages to improve the functionality of the main camera I suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first in order to prevent data loss.

 

Try these measures and let me know how it goes! Slightly smiling Face 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 4
804 Views
Message 3 of 4

Re: Rear camera

Hello Martin. 

Really Thank You for your tips. 

I tried The first one with clearing data and it works. Thank you so much for your help 🤗🤗🤗

Sony Xperia Support
Message 4 of 4
799 Views
Message 4 of 4

Re: Rear camera

Thank you @Marce01 for your quick reply!

 

I am delighted to hear that you managed to resolve it so easily! Feel free to return if you have any other questions regarding your phone! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.