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Phone getting restart automatically

Visitor
Message 1 of 6
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Message 1 of 6

Phone getting restart automatically

My phone sony xa2 ultra gets restarted automatically 3-4 times

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: Phone getting restart automatically

Hi @Azeem012, let me see if I can help out here!

Could you please elaborate your question a bit? For example, does the restarts happen during a specific kind of use or do they occur randomly? Have you been able to test your phone in safe mode in order to see if the same behaviour occurs there? 

 

Please do elaborate as much as you can and I will do my best to assist you! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 6
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Message 3 of 6

Re: Phone getting restart automatically

It restarts randomly...

Highlighted
Sony Xperia Support
Message 4 of 6
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Message 4 of 6

Re: Phone getting restart automatically

Hi again @Azeem012 and thank you for the quick reply.

 

As i mentioned previously, It would be really great if you could try to reboot your phone in safe mode to see if the restarts occurs there as well. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here

 

Another thing that you can try is to try another SIM card in the device an also another SD card if you have one mounted. If the device works better with another SIM card or without a SD card, the SIM or SD card might be defective and in need of replacement.

 

Try these measures and let me know how it goes! 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 6
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Message 5 of 6

Re: Phone getting restart automatically

A tálca kivételelnel indul újra.... De mi a fraceeeeeee. Kivagyok tőle....? 

The tray will restart with exception .... But what the fraceeeeeee. Am I out of it ....? - GT

Sony Xperia Support
Message 6 of 6
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Message 6 of 6

Re: Phone getting restart automatically

Hi @Xa2ultra,

 

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

 

I am not really sure on what you mean, is it possible for you to elaborate your question a bit?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.