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No longer vibrating when phone is on silent

One time poster
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Message 1 of 2

No longer vibrating when phone is on silent

Hi guys

 

Hope you can help. Phone no longer vibrates at all in any mode. 

 

It's an Xperia XA2  and only 2 months old. I spoke to a chap on Sony Support who said it was because my software wasn't upto date. I ran the check and it says it is. 

 

Can anyone help?

1 REPLY 1
Sony Xperia Support
Message 2 of 2
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Message 2 of 2

Re: No longer vibrating when phone is on silent

Hi @Mixedupste, sorry to hear about this. Slightly frowning Face

Have you tried doing the inbuilt test in the device to see if the vibration works in general? You can find the test in Settings > Support > Xperia tests > Vibration.

If it doesn't work in the test either, try restarting your device in safe mode, so we can see if any of your downloaded applications is the cause of this as they will be temporarily disabled in this mode.

Let me know how it goes!


Official Sony Xperia Support Staff


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