account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Help, please!!

One time poster
Message 1 of 4
1,291 Views
Message 1 of 4

Help, please!!

Hello everyone,

 

I need your help, I don't know what was happened on my phone last 30 min. ago. I can't turn on my phone. I've tried to do many thing but it doesnt' work.

So if anyone gpt any idea, please help me :'(

 

Thank you

Jun28378376_10154989979991595_3953079550583794006_n.jpg

3 REPLIES 3
Pioneer
Message 2 of 4
1,283 Views
Message 2 of 4

Re: Help, please!!

Is battery light showing when charging? 

 

Others may confirm, but does power button plus volume down still do a soft reset?

 

Failing all this, installing xperia companion and software recovery might be best.

..................................................................

I know it's true because I made it up myself...
Pioneer
Message 3 of 4
1,282 Views
Message 3 of 4

Re: Help, please!!

PS bummer, sorry to here it.

..................................................................

I know it's true because I made it up myself...
Emperor
Message 4 of 4
1,278 Views
Message 4 of 4

Re: Help, please!!

@Junienina

 

Connect the phone to a wall charger > press and hold power & volume up for 10-20 seconds > let it charge for 2-3 hours > try to turn it on




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)