Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-11-08 08:14 AM
We keep using Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.
Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
2018-11-11 11:01 AM
Hi, the same problem for me with Google Pay, but I even cannot setup NFC payment
When press "Finish setup" in Google Pay, I see the following "This phone can't be used to pay in shops. this may be because it is rooted or altered in some other way". My Xpreria phone is absolutly new and I bought it in official store.
Do you have any ideas how to fix it? May be to apply Sony support, so Sony raise this issue to Google. Looks like a long story...
2018-11-12 07:05 PM
"Finish setup" in Google Pay, I see the following "This phone can't be used to pay in shops. this may be because it is rooted or altered in some other way"
2018-11-15 06:38 PM
I have just got a feedback from Sony support. The NFC problem is now resolved.
Restart your device and assign cards in Google Pay app.
Tested that, for me everything works well now.
Thanks Sony for pretty quick reaction!
2018-11-16 11:19 AM
Hello everyone and sorry to hear about this!
You might have experienced that you could not use the Google Pay application for a certain period. This has been fixed and you should now be able to use it.
In the app settings for Google Play, you might also find a message that reads “Device is not certified” for Play Protect certification. This can be resolved by removing your Google account from the device and then add it gain.
To remove your Google account and add it again
Thank you @SViktor for confirming that everything is working now again and I'm sorry for the inconvenience.
I wish all of you a great weekend and happy shopping using Google Pay again!