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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Can't pay using NFC

Message 11 of 16
Message 11 of 16

Re: Can't pay using NFC

Translation via Google Translate:

Did you solve the problem or not?

I have all the same problems.


Решилась проблема или нет?

У меня все те-же проблемы. 

Message 12 of 16
Message 12 of 16

Re: Can't pay using NFC


We keep using Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Message 13 of 16
Message 13 of 16

Re: Can't pay using NFC

Hi, the same problem for me with Google Pay, but I even cannot setup NFC payment


When press "Finish setup" in Google Pay, I see the following "This phone can't be used to pay in shops. this may be because it is rooted or altered in some other way". My Xpreria phone is absolutly new and I bought it in official store.


Do you have any ideas how to fix it? May be to apply Sony support, so Sony raise this issue to Google. Looks like a long story...

Message 14 of 16
Message 14 of 16

Re: Can't pay using NFC

 "Finish setup" in Google Pay, I see the following "This phone can't be used to pay in shops. this may be because it is rooted or altered in some other way"

Message 15 of 16
Message 15 of 16

Re: Can't pay using NFC

Good news!


I have just got a feedback from Sony support. The NFC problem is now resolved.

Restart your device and assign cards in Google Pay app.


Tested that, for me everything works well now. 


Thanks Sony for pretty quick reaction!



Sony Xperia Support
Message 16 of 16
Message 16 of 16

Re: Can't pay using NFC

Hello everyone and sorry to hear about this!

You might have experienced that you could not use the Google Pay application for a certain period. This has been fixed and you should now be able to use it.

In the app settings for Google Play, you might also find a message that reads “Device is not certified” for Play Protect certification. This can be resolved by removing your Google account from the device and then add it gain.

To remove your Google account and add it again

  1. Find and tap Settings > Accounts.
  2. Find and tap your Google account.
  4. Find and tap Settings > Accounts > Add account > Google.
  5. Follow the on-screen instructions to add your Google account again.

Thank you @SViktor for confirming that everything is working now again and I'm sorry for the inconvenience.

I wish all of you a great weekend and happy shopping using Google Pay again! Slightly smiling Face

Official Sony Xperia Support Staff

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