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Xperia XA1: Quality

One time poster
Message 1 of 3
Message 1 of 3

Xperia XA1: Quality


hope you can help me. I am from UAE.
I did purchase this sony xperia xa1 , and it accidentally falls from my side table, and it got some minor damage in the corner of the case, note: the screen is totally fine. I did send this to your service center here in UAE but they refuse to do a partial diagnostic test on my mobile. the first action that they want to do is to replace the whole assembly. and I don't want that kind of service. I need them to check in the whole functions of the mobile is working properly. they are not helping me. I use the mobile for less than 1month.

Hope you can help me on this.


Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Xperia XA1: Quality

Hi @iengr, I am sorry to hear about this Slightly frowning Face


You will need to remain in touch with your Local support team for help with this as this is an international forum.

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 3
Message 3 of 3

Re: Xperia XA1: Quality

At xda a few of us are taking down batch no's, if u Could let us know yours it would be a great help because the screens and bending is apparently a bad batch, a few are talking of taking, court/trading standards,  actions