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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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XA1 shutting down when nor kept horizontal

Visitor
Message 1 of 4
842 Views
Message 1 of 4

XA1 shutting down when nor kept horizontal

My xa1, which is just over a year old suddenly started shutting down. The only way to reboot was to have it plugged in. It could be over 90% charged. I tried various things from taking off the last app installed, usi g I safe mode to reinstalling all software

3 REPLIES 3
Visitor
Message 2 of 4
841 Views
Message 2 of 4

Re: XA1 shutting down when nor kept horizontal

Not finished above.... 

I've finally found that it will stay on if kept horizontal. When using I can turn it vertical and it works fine but as soon as it goes into standby mode, if vertical it will shut off. Is there a fix as otherwise I love this phone. 

Highlighted
Learner
Message 3 of 4
792 Views
Message 3 of 4

Re: XA1 shutting down when nor kept horizontal

Same phone, same issue...

My Phone have been shutting down since a few days ago. I discover it has something to do with standby Mode, when in found this topic, accidentally swipe my Phone in vertical and switched off Face with cold Sweat

No sure how, but my Phone shuts down. No trouble with battery nor need to plugin to turn on.

I need a solution! 

Visitor
Message 4 of 4
728 Views
Message 4 of 4

Re: XA1 shutting down when nor kept horizontal

I took mine back to the O2 shop where I bought it and they sent it be repaired as it has 2year warranty. They told me it was a software issue. I've had it back 2 days and it started doing it again but this time takes longer before switching off. Will be going back again!