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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

WiFi button and shut down faults

Regular
Message 11 of 44
450 Views
Message 11 of 44

Re: WiFi button and shut down faults

I'm having the same problem since a couple of days. Have not found a solution yet, will try the safe mode now. I have very few extra apps on my phone and nothing added recently.

Adviser
Message 12 of 44
446 Views
Message 12 of 44

Re: WiFi button and shut down faults

Yes mine only started last few days, can't work out what the proble!m is. Got my WiFi set to be on permanently which kind of solves it.

Regular
Message 13 of 44
419 Views
Message 13 of 44

Re: WiFi button and shut down faults

Forcing restart and safe mode solves the problem only temporarily, then it comes back. To me it seems that the bug is in the Settings app, because it freezes when I try to go into the wifi and reset settings. I've considered resetting the phone compeletely, but I'm not sure that it's necessary since it works some of the time. 

Adviser
Message 14 of 44
415 Views
Message 14 of 44

Re: WiFi button and shut down faults

Mine is the same. I have solved it but not in an ideal way. when I forced restart and the WiFi came on I was able to go in advanced WiFi settings and always keep WiFi on which solved the WiFi problem but whenever I try to shut down I have to force shutdown or restart.

Message 15 of 44
392 Views
Message 15 of 44

Re: WiFi button and shut down faults

 I thought I had fixed it... but had not.

Really going nuts trying to work out where the problem is Slightly frowning Face


Regards,
Daniel
Adviser
Message 16 of 44
386 Views
Message 16 of 44

Re: WiFi button and shut down faults

Has anyone contacted their phone provider regarding this problem?

Regular
Message 17 of 44
375 Views
Message 17 of 44

Re: WiFi button and shut down faults

I haven't contacted Orange, if that's what you mean. I'm now quite certain that the problem is in the Settings app, because I cannot click on some of the menus and the app freezes regardless of how many times I restart the phone (usually through forced restart). Also, when I scroll the apps and try to force stop or delete cache etc, sometimes it freezes. I've seen that they recommend resetting the phone for various issues here on the site, and it involves backing up your content via a PC app, before you reset. I would have to try that that on my home computer, so I don't know when I can do that. 

Learner
Message 18 of 44
372 Views
Message 18 of 44

Re: WiFi button and shut down faults

I can confirm same problem - when device goes to sleep mode and it is moved outside of WIFI. WIFI in settings is set to off and it is not possible to switch it on. It always returns to off.

Also it is not possible to restart or switch off whole mobile device. If I try to restart only message about restarting is displayed... (Only hard reset helps.)

 

And what is absolutely terrible, battery is quickly drained!!!

 

What I also found:

- it happens also in safe mode!

- in this state it is not possible to check some settings for battery (graph about battery consuming, extended battery settings). Settings complete freezes then.

.

I have Sony Xperia XA1 updated to latest Android Oreo, build version 48.1.A.0.1.129 and I noticed this problem for the first time about one week ago. I had not became aware of it before. Phone was updated to Oreo in middle of April.

 

Now, I switched WIFI complete off and I'll see, but it is not a solution. Any ideas what to do?

Regular
Message 19 of 44
367 Views
Message 19 of 44

Re: WiFi button and shut down faults

I can confirm all of the above, including the battery draining (that was the first clue before I noticed the wifi problem). Same updates, problem started Last Thursday or maybe Friday.

I don't have any ideas, apart from trying a total factory reset, but I'm not a tech specialist... I would expect that Sony can fix it, since it seems to be some kind of a bug..

Pioneer
Message 20 of 44
359 Views
Message 20 of 44

Re: WiFi button and shut down faults

@artalaura;

 

If your device works ok in safe mode it is probably a third party app that is causing the issue, since you only have a few of them installed try unninstalling one by one until you discover wich one is causing the problem.