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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

WiFi button and shut down faults

Adviser
Message 1 of 44
2,831 Views
Message 1 of 44

WiFi button and shut down faults

All f a sudden my phone has two issues. My WiFi will not switch on after standby and when I try turning the WiFi button on it just reverts to off. Also the phone gets stuck when shutting down showing a constant power off shutting down box.

43 REPLIES 43
Pioneer
Message 2 of 44
2,823 Views
Message 2 of 44

Re: WiFi button and shut down faults

Hi @swazer;

 

Try the forced restart/shutdown:

To force the device to restart or shut down

  1. Press and hold down the power key and the volume up key at the same time for 6 seconds.
  2. Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.

       

    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.
Adviser
Message 3 of 44
2,819 Views
Message 3 of 44

Re: WiFi button and shut down faults

Thanks, still have the WiFi problem though

 

Pioneer
Message 4 of 44
2,816 Views
Message 4 of 44

Re: WiFi button and shut down faults

@swazer;

 

Restarting the device didn't solve the WiFi problem?

Try restart into Safe Mode and check the WiFi, just to discard any third party app influence.

Adviser
Message 5 of 44
2,810 Views
Message 5 of 44

Re: WiFi button and shut down faults

How do you check with third party app influence?

Pioneer
Message 6 of 44
2,808 Views
Message 6 of 44

Re: WiFi button and shut down faults

 @swazer;

 

Restart the phone in Safe Mode and while in Safe Mode see if the Wifi problem is solved, if yes it's because a third party app is causing the issue as in Safe Mode the phone is working only with the preinstalled apps.

Restart the phone normally again and unninstall any app you may think is causing the problem until it disappears, start with any apps you installed just before the problem appeared.

Highlighted
Message 7 of 44
2,763 Views
Message 7 of 44

Re: WiFi button and shut down faults

Hi,

 

I too have this problem (XZ Premium). I think its a 3rd party app. Would be very interseted to know if you found the app which causes the problem Slightly smiling Face


Regards,
Daniel
Adviser
Message 8 of 44
2,759 Views
Message 8 of 44

Re: WiFi button and shut down faults

Not found out which app it is but got WiFi back on after restarting and then set WiFi on permanently in settings and as solved the problem.

Message 9 of 44
2,747 Views
Message 9 of 44

Re: WiFi button and shut down faults

Just wondering.... did/do you have Cortana runing on your phone? Wondering if that's the culprit?


Regards,
Daniel
Adviser
Message 10 of 44
2,732 Views
Message 10 of 44

Re: WiFi button and shut down faults

No, have not been running Cortana!