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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Weak Band 5 LTE Signal

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Apprentice
Message 1 of 3
913 Views
Message 1 of 3

Weak Band 5 LTE Signal

Hi there Im Umada, Ive had an XA1 for almost a year now, The phone itself is a beauty to hold and has all the features I need and find in a phone, however except one, In Malaysia I use Webe Postpaid and they utilize the Band 5 LTE, I realized that my XA1 really struggles to get a decent signal whenever indoors or on the move, which is funny because I also have a Xiaomi Mi4 but that "cheaper" phone has full bar signal of Band 5 LTE at all times, what is going on here? How do I solve this? I have tried everything from Resetting my XA1 to even trying sending it for Warranty, nothing has worked out,  hence aside from the good looks of the phone and price, I am utterly disappointed with this problem, because in this case, I literally have troubles going on the internet when im on the move when using this mobile phone.. what irony. 

2 REPLIES 2
Emperor
Message 2 of 3
896 Views
Message 2 of 3

Re: Weak Band 5 LTE Signal

@UmadaTora

 

have you checked the network coverage in the area?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 3
877 Views
Message 3 of 3

Re: Weak Band 5 LTE Signal

Yes I have, I bring both the Xiaomi and XA1 around, Even in a relatively good coverage area the XA1 fails to perform, The Xiaomi however works fine where the XA1 failed.