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Sound and music issue after update Xa1

Apprentice
Message 1 of 11
2,028 Views
Message 1 of 11

Sound and music issue after update Xa1

Hi everybody 

I have updated my phone software a week ago and after that the speakers are not working properly 

Just making noise not sound like a metal bars sound on the ground

Please any help or advice.! 

10 REPLIES 10
Moderator
Message 2 of 11
2,019 Views
Message 2 of 11

Re: Sound and music issue after update

@Abo_majd

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 3 of 11
2,015 Views
Message 3 of 11

Re: Sound and music issue after update

When I restart my phone the sound works fine for almost ten hours then it goes back 

Moderator
Message 4 of 11
2,012 Views
Message 4 of 11

Re: Sound and music issue after update

@Abo_majd

Are you talking about normal restart or the safe mode?



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 5 of 11
2,010 Views
Message 5 of 11

Re: Sound and music issue after update

Normal restart

Highlighted
Pioneer
Message 6 of 11
2,005 Views
Message 6 of 11

Re: Sound and music issue after update

As @Quester suggested, did you try Safe Mode, @Abo_majd?

 

Run your smartphone in Safe Mode for a day or so to see if you have the same problem... This help us to identify what might be the cause, and then make appropriate recommendations on how to address the issue.

 

Post back here once you have done this.


  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate - http://translate.google.com).
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!
One time poster
Message 7 of 11
1,996 Views
Message 7 of 11

Re: Sound and music issue after update

Translation via Google Translate:

In safe mode, the device works without interruption. No problem.

 

В безопасном режиме устройство работает без сбоев. Проблем нет. 

Moderator
Message 8 of 11
1,986 Views
Message 8 of 11

Re: Sound and music issue after update

@Tatka82

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

 

This means that one of your 3rd party apps was the cause of the issue. So you have 2 options:

1. You have to figure out which app is causing it so you have to uninstall your apps one by one till you resolve the issue. Start by uninstalling those apps you installed recently.

2. Perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

 

Follow the steps given in blue links, and keep us updated.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 9 of 11
1,958 Views
Message 9 of 11

Re: Sound and music issue after update

I used my phone in safe mode for 24 hours and it worked well

Now I uninstalled 4 unnecessary apps and left the known apps and I am waiting to see what happens 

Moderator
Message 10 of 11
1,954 Views
Message 10 of 11

Re: Sound and music issue after update

@Abo_majd

Great, keep up updated. And in case the issue is resolved, please list the names of the apps you uninstalled to help others identify their own problems.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.