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Sony still refusing to acknowledge the WiFi dropping problem on the XA1

Regular
Message 1 of 6
1,752 Views
Message 1 of 6

Sony still refusing to acknowledge the WiFi dropping problem on the XA1

Over 8 months since the WiFi problem on the XA1 was first mentioned on this forum and hundreds of people have mentioned they have a similar problem, so why are Sony refusing to do anything about it? Awful awful customer service!!!

5 REPLIES 5
One time poster
Message 2 of 6
1,742 Views
Message 2 of 6

Re: Sony still refusing to acknowledge the WiFi dropping problem on the XA1

I have same issue, it is amazing how it can be a trouble in a smartphone, Gentlement we are in 2018!!!, until today I


@Bluenose01wrote:

Over 8 months since the WiFi problem on the XA1 was first mentioned on this forum and hundreds of people have mentioned they have a similar problem, so why are Sony refusing to do anything about it? Awful awful customer service!!!



was a big fan of Sony.

One time poster
Message 3 of 6
1,733 Views
Message 3 of 6

Re: Sony still refusing to acknowledge the WiFi dropping problem on the XA1

How can I find out more about this as I am getting really feed up with my WiFi constantly not working and been really bad this week. 

Highlighted
Adept
Message 4 of 6
1,655 Views
Message 4 of 6

Re: Sony still refusing to acknowledge the WiFi dropping problem on the XA1

Hi, 

Might be that your router messes up sometimes. I have 2 XA1 and none is doing this... I mean they are really stable and have no issues so far. 

 

If you live in n area with many connections, try setting it up again and change your routers channel, it should fix it. 

Learner
Message 5 of 6
1,642 Views
Message 5 of 6

Re: Sony still refusing to acknowledge the WiFi dropping problem on the XA1

I've recently turned off the Bluetooth and wifi location permissions and the issue hasn't popped back up since then.  Not sure how that affects it, but it's Just an idea... 

Adept
Message 6 of 6
1,623 Views
Message 6 of 6

Re: Sony still refusing to acknowledge the WiFi dropping problem on the XA1

Having bluetooth and wifi at the same time turned on, may have an impact indeed. I just remembered that on my L1 the wifi used to drop while I was using a bluetooth speaker and youtube at the same time... 

 

Hope will get fixed for you, mine seems fine so far.