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Receiving many messages on whatsapp freezes system ui

Talent
Message 1 of 7
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Message 1 of 7

Receiving many messages on whatsapp freezes system ui

My habit is to sync with the whatsapp messages at the end of the day. When I start my mobile. data or WiFi, whatsapp starts downloading messages and the system ui hangs..! I have never had this problem with any of my other phones, including a couple from Sony (Xperia L and Xperia SP)... Hopefully Sony looks into this and opens this as a bug... 

6 REPLIES
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Sony Xperia Support
Message 2 of 7
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Message 2 of 7

Re: Receiving many messages on whatsapp freezes system ui

Hi @Pradeepu,

 

I am sorry to hear about this issue, let's see if we can help resolve this.

 

The first thing I would suggest would be removing the Whatsapp application and then re-installing. This method should remove any issues that the app may be causing with the system UI.

 

Although I have noticed that you have been having some issues with other applications performing slowly, this could issue could possibly stem from this. You may be required to back up the handset and try performing a software update and if no update is available maybe run through a software repair.

 

backup using Xperia Companion

software repair using Xperia Companion

 

Let me know how you get on.

 


Official Sony Xperia Support Staff


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Talent
Message 3 of 7
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Message 3 of 7

Re: Receiving many messages on whatsapp freezes system ui

Thanks a lot for the help... I have uninstalled and reinstalled whatsapp. Let me observe for a couple of days and let you know if that worked or not. 

Talent
Message 4 of 7
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Message 4 of 7

Re: Receiving many messages on whatsapp freezes system ui

WhatsApp still seems to freeze the system ui. I'm going to try the software repair tonight. I'm not very hopeful though...

Pioneer
Message 5 of 7
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Message 5 of 7

Re: Receiving many messages on whatsapp freezes system ui

Have you reported this to WhatsApp, @Pradeepu?

 

Perhaps there's some optimization which still needs to be done on their end...


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Talent
Message 6 of 7
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Message 6 of 7

Re: Receiving many messages on whatsapp freezes system ui

Perhaps...but my intuition tells me otherwise smile happy. Been using many phones with the same whatsapp application and no other phone has this issue. One of the phones is Xperia c4! 

Talent
Message 7 of 7
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Message 7 of 7

Re: Receiving many messages on whatsapp freezes system ui

As I had guessed, the software repair did not help. Would be great if sony looks into this.