account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Problem with data traffic charge

Visitor
Message 1 of 4
1,330 Views
Message 1 of 4

Problem with data traffic charge

Hello everyone, I have had this problem for a while now. I've noticed that data charge applied for dozen of times and it's wasting pretty much all of my money that I put on SIM card. I've tried everything I could. First I assumed that mobile data turned on itself but no, that part is okay. Then I thought maybe I have some apps that used mobile data spontaneously which would then charge me so I turned off background usage of mobile data and the problem remained the same. The last thing I did was factory reset my device and problem is still here. Maybe it's not a problem in device but at least an advice would be helpful. Thank you. 

3 REPLIES 3
Highlighted
Moderator
Message 2 of 4
1,324 Views
Message 2 of 4

Re: Problem with data traffic charge

@Vexaah

You can fix this by disabling one setting in Developer options, and to enable this menu, you need to go to Settings > System -> About phone -> Scroll down to Build number and tap on it 7 times.

 

Once done, go to Settings -> Developer option -> Scroll down to "Mobile data always active" and disable it.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

One time poster
Message 3 of 4
1,314 Views
Message 3 of 4

Re: Problem with data traffic charge

I'm experiencing the same problem. The "Mobile data always active" option was turned off by default in my case.

Visitor
Message 4 of 4
1,271 Views
Message 4 of 4

Re: Problem with data traffic charge

Mobile data always active is turned off by default in my case too.. If you come up with any other solution let me know. Thanks.