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Power button XA1

One time poster
Message 1 of 2
Message 1 of 2

Power button XA1

I bought my xperia xa1 yesterday but the power button isn't working all the time. I have to press hard in order to turn on the phone... 

What's the problem ? 

(sorry for my english) 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Power button XA1

Hi @Dsuke,


I'm sorry to hear this.


How does the power button feel when you press it? Does it feel loose or unresponsive?


I recommend that you make sure that your system and all apps are updated to their latest version. You can do this if you go to: Settings > About phone > Software update. To update your apps, go to: Google Play Store > Tap the 3 lines > My apps & games > Updated all.


I would also recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.


Let me know how it goes. Slightly smiling Face


Official Sony Xperia Support Staff

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