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2018-05-18 01:02 PM
Anyone at SONY reacting to this frustrating matter after Oreo update?
My loved Xperia XA1 have become useless since installing Oreo. Before Oreo everything worked as a clock.
Now - same problem as everybody notices about keyboard and touchscreen.
Have tried everything - is this going to be my final goodbye to SONY smartphones after several years as happy user?
2018-05-30 03:41 AM
Hi, I bought my Sony XA1 last year in the month of May and now I'm facing the touchscreen problem and is getting worst as everyday pass by.. First was the top corner, follow by the four side angle of the side edge.. Then now I can't even press back or minimize the screen.. I've heard that many XA1 users are also facing this problem repeatly.. Can I know should what should I do? For your info my warranty is 2 years extended.. Should I proceed to the nearest Sony Service Center to for service?? I'm helpless as each day it's getting worst, please advise me what to do.. Thanks..
2018-05-30 12:57 PM
2018-05-30 01:01 PM
I sent my xa1 to Sony 2 weeks ago, my device was hard bricked and before that I also had these touch issues, I got my phone back last Monday and they had replaced the main board and the whole display, fast forward one week and the touch issues resurfaced.. It's always going to happen.. Is yours a black xa1 by any chance as it only seems to be the black devices that are affected
2018-05-30 10:34 PM
Mine has started doing the same. It started with pulling down the top menu to turn on Bluetooth or WiFi and it wouldn't work. Now the outer edges are faulty. O2 blamed the screen protector so I removed that and it's just as bad.
The picture on the lock screen also keeps moving to the bottom of the screen. Great😖
2018-06-05 09:53 AM
So is Sony going to sit and do nothing? Not even respond to us or acknowledge the problem? Please respond and adress the problem already. I have to point that I had the same problem with my previous xperia XA and replacing the screen did nothing so sending the phone back to the sony support is futile.
2018-06-05 09:56 PM
For me it doesn't only occur with the keyboard but all the time , did you have that too?......
2018-06-06 05:39 AM
I also G3116, a problem has occurred in which the end of the touch panel can not touch.
At first I thought that it is equipment failure, but it seems different.
Xperia XA1 has two kinds of touch sensor check function.
One is a support tool (Settings> Support> Tests) and the other is a service test (*#*#7378423#*#* > Service tests > Touch > Free Drawing test).
I tried each of these two, which resulted in different results.
First, the support tool could touch the full screen, and it was confirmed that there was no problem.
Next, in the service test, it was confirmed that the end portion can not be touched.
Since one can touch the whole screen, it can be confirmed that it is not a failure of the touch panel itself.
So I think that this can be thought of as a firmware bug.