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2018-07-19 02:48 AM
Just to register the fact that I also have this issue.
So after doing a screen test post prep up date the screen/software doesn't register multi point tap accurately.
The edges of the screen almost do not respond at all, and the free Drawing test ( service test (*#*#7378423#*#* > Service tests > Touch > Free Drawing Test) demonstrate that! No drawing around the edges!
It's seems like the configured touch area are smaller than ecran size.
2018-07-19 05:11 PM
I had the exact same issue on my XA1 G3116 model. Oreo seems not compatible with the Xperia touch technology. It just happen June of this year, I did some TS myself, repairing with PC Companion, hard resetting, factory resetting, changing keyboard apps, and none of these works.
So as soon as I get back from out of town work, I searched for my warranty card and store receipt, good thing it's still in warranty, mine would expire November, so I brought it to TCI (Xperia Service Center here in Kapitolyo Pasig)
Last Friday. Then they SMS me, saying my phone is repaired and ready for pick up. I picked-up my XA1 just yesterday.
I ask where's the TG, because I did not remove the screen TG, afraid that the necessary repairs may damage or scratch it. The Sony Guy said, "we replaced it with a new screen, sorry they might have misplaced your TG, hope it won't be a problem to you ma'am"
Since, I believe him that the screen has been replaced by new one like he said, I let it slide. Then he allowed me to do a bit of test on the touch screen. Since it looks fine and working again, I said thank you and went out happy with my XA1. ( and yes, they never ask any amount of money, I did not pay even a peso since it's still in warranty)
When I got home, I thought I want to try taking a selfy with my repaired XA1, I'm excited because Im used to the Sony Quality pictures which is what Sony is mostly famous of, the Sony Camera.
That's, when I noticed something is not right, it's not the same vivid, high- quality pictures anymore. I even check the camera settings and all. Still, the drop in picture quality is noticeable.
What happens to the quality camera of my XA1? Did TCI replace it with a clone type camera? Did they had my XA1 refurbished? Hopefully not.
If this is how they fix and resolve Xperia units, they will soon lose business. I am a Sony/Xperia fan and user for years, a loyal Customer, so what the heck, I'm not afraid to change loyalty if this is how they work now. 😏
2018-07-19 06:42 PM - last edited on 2018-07-20 09:07 AM by alexdon
I think all Sony Xperia xa1 user face problem in touch because daily two or more then problem post is created on community.i have also face problem.
I will decide to replace my xa1 with other Sony model,if u want replace your phone then post here with replay ur already facing problem. we will get some result.
All India user post here...
2018-07-19 09:20 PM
Exactly the same as everybody else...spoke to Sony and strange how they made out I was like the only person to experience this in the whole world. Posting tomorrow will let you guys know the result
2018-07-20 04:50 AM
Hi I m baljit from india I'm using Sony phones from the last 7years but now I m depressed with Sony as I'm using Xa1 but after updating oreo it creating lots problem like touch, lagginess, etc I think now Sony is a thing of past as rivals are more value for money plz give Solution if any
2018-07-20 01:08 PM
Sony replyed me with a default answer (the basics tests) although I gave them the thread link of a GENERAL/ GLOBAL problem..
Come on Sony... I Think you are more clever than that!!!
2018-07-20 05:08 PM
My son has the same problem. I tend not to update my phone immediately and wait a few months but somehow his was turned to auto update. We both have the XA1. I am still working perfectly on the old OS, although I keep getting nagging messages to update. His is a brick.
In addition, both of our phones are having issues charging, in fact his will no longer charge.
Come on Sony, get this resolved ASAP or I suspect a class action law suite will be coming your way.
2018-07-21 06:08 PM
Sir I bay Sony xperia xa1 above 3 month ago and this mobile display is non working sir please help me to get the best service or solution, thank you
2018-07-22 01:06 AM - last edited on 2018-07-23 10:06 AM by alexdon
Que tal buenas tardes hace 5 días adquirí un plan en Ecuador en la empresa CNT. Y el telefono me ha salido con un defecto que al escribir en el teclado no me coje la letra , A ,la ,P la ,Q y cuando preciono una letra me sale la que está en los lados que puedo hacer ? Ayúdenme con eso por fabor
That such good afternoon 5 days ago I acquired a plan in Ecuador in the company CNT. And the phone has come out with a defect that when writing on the keyboard does not take the letter, A, the, P, Q and when I precede a letter I get the one that is on the sides I can do? Help me with that by fabor