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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Notifications about "App Not Responding".

Message 1 of 4
5,108 Views
Message 1 of 4

Notifications about "App Not Responding".

I've been recently getting random notifications when unlock my screen from sleep that some app that was closed and not running wasn't responding, and it would ask me what I wanted to do, and give 3 options to choose from.

 

Last few days, the message has been:

 

Maps isn't responding

- Close App

- Wait

- Send Feedback

 

But every app has been cleared prior and certainly Maps wasn't open at all. I live in NYC, and don't use Maps on daily basis, so I don't even have it open by accident. But occassionally, it will be WeChat app or some other app that I don't have open or use regularly.

 

Anyone else?

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
5,092 Views
Message 2 of 4

Re: Notifications about "App Not Responding".

Hi @TyrionLannister,

 

There are occasions when apps crash or do not work properly. The possible causes are numerous and can include, for example, compatibility issues, unknown bugs, conflicts with other installed apps or an Internet connection failure.

Try these actions one after the other. Verify after each action whether the problem was solved, before trying the next one.

  • Force the app to stop and then try to open it again.
  • Update the app on the Google Play™ Store.
  • Restart your Xperia™ device and then try using the app again.
  • If the app requires an internet connection (an online app), make sure that Airplane Mode is turned off and that your device has a working internet connection. 
  • Clear the cache for the app in order to delete temporary files in the app's memory. These temporary files may be causing the problem. All personal settings and other private data are kept. 
  • If your device is running Android™ version 6.0.1 or higher and has the new STAMINA mode: Deactivate STAMINA mode and restart your device. To save battery power, STAMINA mode disables some functions on your device. This may affect app performance. For example, apps used for streaming or GPS navigation may shut down when the screen is turned off, and email and other apps that rely on syncing may not be updated.
  • Clear all the app data to reset the app to the state it was in when you first installed it. By clearing the app data, you remove personal information and content in the app, such as databases, user data, account settings, login information, personal settings and high scores for games. App content saved on an SD card (external memory card) may not be deleted. 
  • Uninstall all updates for the app and then update the app using the Google Play™ Store. 
  • Reinstall the app (if possible).
  • If there is a problem with an app which is not possible to uninstall, you should try to perform a software update. If your Xperia™ device already has the most recent software available, you should perform a factory data reset. 
  • If the app was not downloaded from the Google Play™ Store, it might not be fully compatible with your Xperia™ device. Contact the developer of the app for further information or to report your issues. The developer's email address is normally given in the app description.
  • If the app was downloaded from the Google Play™ Store, you can contact the developer of the app to inquire for more information, and to report the issue. You typically find the developer's contact details at the bottom of the app's page under DEVELOPER in the Google Play™ Store. You may also want to take part of the comments given by other users to see whether they have had the same issue, and if there is a solution. Comments are listed under REVIEW HIGHLIGHTS. All reviews and filtering options are available if you tap READ ALL REVIEWS.

Forcing an app stop Android™ 8.0 To force an app to stop

  1. Tap Settings > Apps & notifications > App info.
  2. Find and tap the app that you want to stop.
  3. Tap FORCE STOP.

Android™ 6.0, 7.0, 7.1 To force an app to stop

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Find and tap the app that you want to stop.
  4. Tap FORCE STOP.

 

Turning off Airplane mode Android™ 8.0 To turn off Airplane mode

  1. Find and tap Settings > Network & Internet.
  2. Tap the on-off switch beside Airplane mode.

Android™ 7.1 or lower To turn off Airplane mode

  1.     From your Home screen, tap the Application screen icon.
  2.     Find and tap Settings > More.
  3.     Drag the slider beside Airplane mode to the left. Alternatively, unmark the Airplane mode checkbox.

Clearing cache from an app

You will not lose any personal data by clearing the cache. Only temporary files, which are just used, for example, to start an app faster, get deleted. Such files are created again when the app restarts. The option to clear the application cache is not available for all applications.

Android™ 8.0 To clear cache from an app

  1. Tap Settings > Apps & notifications > App info.
  2. Find and tap the app that you want to clear cache from.
  3. Tap Storage, then tap CLEAR CACHE.

Android™ 6.0, 7.0, 7.1 To clear cache from an app

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Select an application, then tap Storage > CLEAR CACHE.

Turning off STAMINA mode Android™ 7.0, 7.1 or 8.0 To deactivate STAMINA mode

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Battery.
  3. Tap STAMINA mode, then tap the slider next to On.

Android™ 6.0.1 or higher To deactivate STAMINA mode

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Battery.
  3. Tap STAMINA mode > Never.

Clearing data from an app

Note! When you clear data from an app you delete any personal data stored for this particular app. You also delete the cache for the app. Make sure you back up all important personal data linked to the app before you delete the app data.

Android™ 8.0 To clear data from an app

  1. Tap Settings > Apps & notifications > App info.
  2. Find and tap the app that you want to clear data from.
  3. Tap Storage, then tap CLEAR DATA.

Android™ 6.0, 7.0, 7.1 To clear data from an app

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Select an application, then tap Storage > CLEAR DATA.

Uninstalling updates for an app

By uninstalling updates you reset the app to an earlier version. By uninstalling updates for an app you also delete any personal data stored by the app. The option to uninstall updates is not available for all applications. Note! Make sure you back up all important personal data linked to the app before you uninstall updates for an app.

Android™ 6.0, 7.0, 7.1 or 8.0 To uninstall updates for an app

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Select the app that is not working by tapping it.
  4. If available, tap the menu button (three vertical dots) > UNINSTALL UPDATES.
  5. Update the app using Google Play™.

To update an app using Google Play™

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Play Store.
  3. Drag the left edge of the screen to the right, then tap Apps & Games > My apps & games.
  4. Select the app that you want to update, then tap UPDATE.

To update an app using Google Play™

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Play Store.
  3. Drag the left edge of the screen to the right, then tap My Apps.
  4. Select the app that you want to update, then tap UPDATE.

Reinstalling an app

Note! By reinstalling an app you also delete any personal data stored by the app. Make sure you back up all important personal data linked to the app before you reinstall an app.

Android™ 8.0 To reinstall an app

  1. Find and tap Settings > Apps & notifications > App info.
  2. Select the app that you want to uninstall.
  3. Find and tap App details (if available), then tap UNINSTALL.
  4. Restart your Xperia™ device.
  5. Download the app again from Google Play™ and reinstall it on your Xperia™ device.

Note! You may not be able to reinstall pre-installed apps.

Android™ 6.0, 7.0, 7.1 To reinstall an app

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Select the app that you want to uninstall.
  4. Tap UNINSTALL (if available).
  5. Restart your Xperia™ device.
  6. Download the app again from Google Play™ and reinstall it on your Xperia™ device.

Note! You may not be able to reinstall pre-installed apps.

Updating your Xperia™ device software Android™ 8.0 To check for new software

  1. If you are using a device with multiple users, make sure you are logged in as the owner.
  2. Make sure your device is connected to the internet. It is recommended to use a Wi-Fi® network instead of a mobile network to download new software so that you can avoid data traffic costs.
  3. Find and tap Settings > System > Software update.

Android™ 7.1 or lower

To check for new software

  1. If you are using a device with multiple users, make sure you are logged in as the owner.
  2. Make sure your device is connected to the Internet. It is recommended to use a Wi-Fi® network instead of a mobile network to download new software so that you can avoid data traffic costs.
  3. From your Home screen, tap the Application screen icon.
  4. Find and tap Settings > About phone > Software update.

Note! If no new software is available, it’s possible that you may not have enough free memory on your device. If your Xperia™ device has less than 500 MB of free internal memory (device memory) available, you do not receive any information about new software. The following notification appears in the Notification panel to warn of the lack of storage space: Storage space running out. Some system functions may not work. If you receive this notification, you must free up internal memory (device memory) before you can get notifications about new software being available.

Performing a factory data reset

When you perform a factory data reset, you erase all personal data stored on the internal storage of your Xperia™ device. Make sure that you always back up data stored on the internal storage that you want to keep before performing a factory data reset. Photos, videos, music and documents stored on the SD card do not get erased during a factory data reset.

Android™ 8.0 To perform a factory data reset

  1. Find and tap Settings > System > Reset.
  2. Find and tap Factory data reset > RESET PHONE.
  3. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
  4. To confirm, tap ERASE EVERYTHING.

Android™ 6.0, 7.0, 7.1

Note! Xperia™ Z3+, Xperia™ Z3+ Dual and Xperia™ Z4 Tablet have a security feature called Lockdown mode, which locks the device when unusual activity is detected on your device, for example, if you try to perform a software repair or a factory data reset. Lockdown mode only becomes active if you have enabled the "Protection by my Xperia" service. It is of utmost importance that you remember your credentials for the Google account that you used when you activated the "Protection by my Xperia" service. If you don't remember your Google account credentials, you cannot reactivate the device yourself. If you do not remember your Google account name or password, you can recover them using the Google Account Recovery page at https://www.google.com/accounts/recovery/?hl=en. If you still can't reactivate your device, contact us.

To perform a factory data reset

Note! To avoid permanent damage to your device, do not restart your device while a reset procedure is underway.

  1. Before you start, make sure to back up any important data that is saved on the internal memory of your device to a SD card or other non-internal memory.
  2. From your Home screen, tap Application screen icon.
  3. Find and tap Settings > Backup & reset > Factory data reset.
  4. Tap Reset phone/tablet. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
  5. To confirm, tap Erase everything.

    Contacting an app developer or reading app reviews To contact an app developer

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Play Store.
  3. Search for the app by name.
  4. Find and tap the app from your search results.
  5. Scroll to the bottom of the page.
  6. Find the contacts details under DEVELOPER, for example, Send email.

To find app reviews

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Play Store.
  3. Search for the app by name.
  4. Find and tap the app from your search results.
  5. Find and tap ALL REVIEWS.
  6. To sort reviews, tap Most helpful first, and the select an option.
  7. To filter reviews by device type or app version, tap Options, and then select an option.

Official Sony Xperia Support Staff


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One time poster
Message 3 of 4
1,439 Views
Message 3 of 4

Re: Notifications about "App Not Responding".

I've been getting the app " stopped responding" along with options to report, wait or click ok. Confounded Face Can't figure out why this is happening so frequently! It really makes doing anything on my tablet less than a satisfactory experience!

Highlighted
Visitor
Message 4 of 4
660 Views
Message 4 of 4

Re: Notifications about "App Not Responding".

I keep getting not responding for every app that I have and some time it's just blank and its really annoying as if I'm playing a game and it appears even when I'm doing nothing no apps running just sitting there it appears and want to know if there's a way to disable them