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No sound from earspeaker while calling or Apps

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Message 1 of 1

No sound from earspeaker while calling or Apps

Hello,

 

I haven't had a sound on my XA1 since today.
Neither on the phone nor on apps like YouTube.
When I turn on the "loudspeaker" while on the phone, I hear everything. So the speaker definitely works. But why don't I hear anything when I want to make a normal phone call or why is there no sound with videos?

I have already reset the device. Unfortunately it didn't help.

 

Do you have any tips?

Thank you