account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

No sound from earspeaker while calling or Apps

One time poster
Message 1 of 1
1,136 Views
Message 1 of 1

No sound from earspeaker while calling or Apps

Hello,

 

I haven't had a sound on my XA1 since today.
Neither on the phone nor on apps like YouTube.
When I turn on the "loudspeaker" while on the phone, I hear everything. So the speaker definitely works. But why don't I hear anything when I want to make a normal phone call or why is there no sound with videos?

I have already reset the device. Unfortunately it didn't help.

 

Do you have any tips?

Thank you